Privacy of the members and visitors to our site and users of our mobile site. We are very careful with what we do with your information.
Collection and Use of Personal Information
We collect personal information from you to provide an efficient, meaningful and customized experience for you when using the Site.
We collect the following personal information from you:
- Contact Information such as name, email address, mailing address and phone number
- If you use our mobile site, we may collect your phone number and the unique device id number. We may also collect your device’s Identifier for Advertisers (IDFA). Use of the IDFA will be for the purpose of serving advertising
- If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising
- Billing Information such as bank or credit card number and billing address
- Unique Identifiers such as user name, account number and password
- Preferences Information such as product wish lists, order history and marketing preferences
- Personal Information that you provide to us in response to questionnaires or contests we may offer to personalize our product offering for you
- Photographic images that you provide to us or that you use in connection with your use of the Site, including your likeness or the likeness of others
- Email addresses of friends or family members you would like us to contact on your behalf
As is true of most websites, we automatically gather information about your computer and mobile device such as your IP address, the time, date and length of your visit, browser type, referring/exit pages, the type and version of the operating system on your mobile device, the type and model of your mobile device, the area of the websites that you visit, content that you view, download or submit. We may log this information for system administration, order verification, internal marketing and system troubleshooting purposes.
We use this information to:
- Fulfill your order
- Send you an order confirmation
- Assess the needs of your business to determine suitable products
- Send you requested product or service information
- Send product updates or warranty information
- Respond to customer service requests
- Administer your account
- Administer our referral program
- Administer giveaways
- Send you a newsletter
- Send you marketing communications
- Responding to your questions inquiries, comments and instructions
- Improve our Site user experience and marketing efforts
- Conduct research and analysis
- Identify appropriate advertising channels
- Prioritize Site development
- Display content or provide you with access to products or services based upon your interests
- Maintaining the security and integrity of its systems
To review and update your personal information to ensure it is accurate, contact us at:
118 Avenue Road, Unit A
Residents of the European Economic Area
If you are a resident of the European Economic Area (“EEA”), you have certain rights and protections under the law regarding the processing of your personal data under the General Data Protection Regulations (GDPR).
In summary, the GDPR means that we may only process your data when:
- We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the products you have ordered).
- We have a legitimate interest in processing your personal data. For example, we may process your personal data to send you marketing communications and to provide, secure, and improve our Services.
- We have your consent to do so.
You also have rights under the GDPR to:
- Request access to your personal data (commonly known as a “data subject access request”).
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you have any questions about how we process your data, or would like to exercise any of your rights then please contact us:
118 Avenue Road, Unit A
If you have an Indeed Labs account, you may also review, update, and delete certain personal data by logging into your account.
Information Collected from You About Others
If you decide to invite a third party to create an account, we will collect your and the third party’s names and email addresses in order to send an email and follow up with the third party. We rely upon you to obtain whatever consents from the third party that may be required by law to allow us to access and upload the third party’s names and email addresses as required above. You or the third party may contact us at email@example.com to request the removal of this information from our database.
Information You Provide to Facebook and other Social Networking Sites
Indeed Labs does not knowingly request or collect information from any person under the age of 13. If you are under the age of 13 please do not provide or submit your information on our Site.
We may also collect non-personal information from your mobile device if you are on our mobile site. This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the mobile site, and information about the type of device you use.
We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties for their marketing purposes, and we do not authorize the collection of our members’ or visitors’ personally identifiable information by any third parties for the third parties’ use.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order, offering customer service or processing your online payments. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:
- As required by law such as to comply with a subpoena or similar legal process
- When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request
- To any other third party with your prior consent to do so
If Indeed Labs engages in a joint promotion with an affiliate and/or partner, we may share your contact information with our affiliate and/or partner to be used in relation to the promotion.
We may share non-personal information (such as the number of daily visitors to a particular web page or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.
If Indeed Labs is involved in a merger, acquisition or sale of all or substantially all of its assets, your personal information maybe one of the assets that is transferred and you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Third Party Websites
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, updating your communications preferences in your membership account on our website by adjusting your notification settings on your mobile device or contacting us at:
118 Avenue Road, Unit A
If you have linked to your SNS account and decide at any time that you no longer wish to have your SNS account (e.g., Facebook) linked to your account, then you may de-link the SNS account in the “preferences” section in your account settings. You may also manage the sharing of certain personal information with us when you connect with us through an SNS, such as through Facebook. Please refer to the privacy settings of the SNS to determine how you may adjust our permissions and manage the interactivity between the Site and your social media account or mobile device.
You may change any of your personal information in your account by editing your profile within your account or by sending an email to us at the email address set forth below. You may request deletion of your personal information by us, and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for fraud or similar purposes.
Cookies and Other Tracking Technologies
Our Site contains electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our Site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
We use a third party to gather information about how you and others use our Site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our Site is used.
Targeted Advertising (also known as online behavioral advertising) uses information collected on an individual’s web browsing behavior such as the pages they have visited or the searches they have made. Third parties collect this information by placing or accessing cookies in your browser when you visit this, or other, websites. If you would like to learn more about the third party advertisers that may be aware of the fact that you visit this website, and to understand your choices about having such advertisers’ cookies turned off, please visit http://youradchoices.ca/choices.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.
If you have any questions about security on our Site, you can contact us at:
118 Avenue Road, Unit A
Notification of Privacy Statement Changes
A Note to Users Outside of Canada
118 Avenue Road, Unit A
©2017 Indeed Labs, Inc. All Rights Reserved.
Terms of Service
PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY BEFORE USING THIS WEBSITE OR OUR MOBILE SITE (COLLECTIVELY THE “SITE”). This Site is owned and operated by Indeed Labs, Inc.
In order to enjoy all the benefits of the Site, you must register and become a member. You may visit the Site without registering. All users of this Site agree that access to and use of this Site is subject to the following terms and conditions (the “Terms”) and other applicable law.
You agree that by using this Site and registering for membership, you have reached the legal age of majority in your jurisdiction, or you are visiting under the supervision of a parent or guardian, and legally able to enter into a contract. It is your responsibility to review these Terms periodically. If you do not agree to these Terms, you are not permitted to use this Site.
We hereby grant you a limited license to access and use the Site for your personal use. Users of the website are hereby also granted a limited license to share and link to product pages via their social media accounts. The foregoing licenses do not permit any resale or non-personal use of the Site or its contents, any collection and use of any product listings or descriptions; any derivative use of this Site or its contents, any downloading or copying of account information for the benefit of another merchant, or any use of data mining, robots or data gathering and extraction tools.
Except as permitted above, this Site or any portion of this Site may not be reproduced, duplicated, copied, sold, resold, visited or otherwise exploited for any commercial purpose without express written consent of Indeed Labs. You may not use any meta tags or any other “hidden text” utilizing Indeed Labs’s name or trademarks without the express written consent of Indeed Labs. Any unauthorized use terminates the permission or license granted by Indeed Labs.
We reserve the right to change any information, features and functions of the Site without prior notice. We may refuse service, cancel orders, terminate accounts and/or deny access to any or all parts of this Site if you engage in any conduct or activities that we determine, in our sole discretion, violate these Terms, our rights or the rights of any third party. Use of the Site for any illegal or unauthorized purpose is strictly prohibited. We reserve the right to cancel orders due to suspected fraudulent activity in our sole discretion. The sale or linking of our products on or to any third party e-commerce site, or marketplace without our specific written consent is prohibited.
Registration and Membership
To register and become a member of our Site, use your valid email address and create a password to register your profile. You may update such information as necessary at any time by going to My Account and making the necessary changes. Each time you use your password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms and Indeed Labs has no obligation to investigate the authorization or source of any such access or use of the Site.
YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING YOUR PASSWORD AND IDENTIFICATION WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING, WITHOUT LIMITATION, FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.
You are solely responsible for protecting the security and confidentiality of your password and identification. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.
From time to time, we may send you marketing emails and notifications on your mobile device promoting our products, special offers, including third party offers, or our monthly newsletter. When you register for the Site, you have an opportunity to opt-out from receiving these emails and other marketing materials. You may unsubscribe from Indeed Labs emails and other marketing emails at any time by clicking the unsubscribe link at the bottom of any email sent by us or by adjusting your email preferences in My Account.
To cancel your membership, please email firstname.lastname@example.org.
As a member, you may order individual Products or a collection of Products offered by Indeed Labs on a subscription basis (“Subscription Products”), subject to the terms below.
If you purchase Subscription Products, you will receive a recurring shipment every month with the Subscription Products and be charged accordingly, as per the initial order.
Although your Subscription Products will be delivered to you every month by default, you may change the frequency of your delivery by changing your delivery settings online in My Account or by emailing us at email@example.com.
IF YOU ARE PLACING AN ORDER FOR ONE OF OUR SUBSCRIPTION PRODUCTS, YOUR MEMBERSHIP IN THE PROGRAM WILL REMAIN IN EFFECT UNTIL YOU CANCEL IT.
You may cancel your membership for any reason, at any time.
To cancel your membership, please email firstname.lastname@example.org.
Please note, any Subscription Products cancelled on the same date as your initial or reoccurring billing date or after your initial or reoccurring billing date will be fulfilled and your membership will be cancelled for your next billing period. For further clarification, please refer to the example below:
Example: On September 25th, 2018 you place a subscription order and select a monthly frequency (meaning you get a renewal order once a month). As long as your membership is active, on the 25th of every month your renewal order will process and you will be billed accordingly on that date. Your next renewal order will be processed on October 25th, 2018. If you decide to cancel your subscription any time between October 25th and November 24th, 2018 your Subscription Products for the October 25th, 2018 renewal order will be fulfilled and your method of payment will be charged. Your membership will not be active for the following billing period and you will not receive a renewal order on November 25th, 2018. If you cancelled your subscription membership any time between September 26th, 2018 and October 24th, 2018 your October 25th, 2018 renewal order would not be processed and you would not be charged on this billing date as you cancelled your membership BEFORE the reoccurring billing date.
If you wish to return any subscription orders, please refer to our standard Return Policy below:
RETURNS & EXCHANGES
You may return any unused or unopened products within 30 days of delivery, for a full refund to your original form of payment. Returns are not permitted after the allowable return period.
Customers who purchase products from Indeed Labs website may return them by mail.
UNOPENED AND UNUSED
- Pack the items along with a copy of your invoice.
- Returns must be prepaid; please note return shipping fees are not refundable.
We suggest you return via Canada Post. Please return to:
Indeed Labs (Returns)
118 Avenue Road, Unit A
The refund will be issued within 15 days of receiving your parcel. You will receive an email once the refund is completed.
Billing and Payments
We accept the following bank or credit cards: Visa, MasterCard, and American Express. For your convenience, we will save your bank or credit card information.
Unless stated otherwise, all prices and other amounts on the Site are quoted in Canadian Dollars.
You may be charged local tax, if applicable. If your payment method is declined, we will attempt to process your charge until the transaction is approved. If we are unable to complete the transaction, Client Services may contact you directly to update your account information.
We are not responsible for any fees or charges that your bank or credit card issuer may apply. If your bank or credit card issuer reverses a charge to your credit card, we may bill your account directly and seek payment by another method including a mailed statement.
The risk of loss and title for items purchased by you passes to you upon our delivery of the items to the carrier. Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion.
If you would like to exchange or return an Indeed Labs product, please email email@example.com. Returns are accepted within 30 days of you receiving the product. If you decide to return any of your Indeed Labs products, you will be responsible for the cost of return shipping.
EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED, THE SITE AND THE PRODUCTS OFFERED ON THE SITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT WARRANTIES OF ANY KIND, UNLESS SPECIFICALLY SET FORTH OTHERWISE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, INDEED LABS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. INDEED LABS DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED ON THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT THE DEFECTS WILL BE CORRECTED OR THAT THE SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. INDEED LABS DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR OTHERWISE. APPLICABLE LAW MAY NOT ALLOW LIMITATIONS OR EXCLUSIONS ON WARRANTIES SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU
Limitation of Liability
INDEED LABS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE OR MATERIALS ON THE SITE, EVEN IF INDEED LABS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
In the event a product is listed at an incorrect price or within correct information due to typographical error or error in pricing or product information received from our suppliers, we have the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your bank or credit card charged. If your bank or credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your bank or credit card account in the amount of the charge.
The technology underlying the Site and the entire contents of the Site including, but not limited to, text, graphics, images, audio clips, digital downloads, data compilation or code is copyrighted as a collective work under Canada and other copyright laws, and is the property of Indeed Labs and protected by copyright and other intellectual property or proprietary rights. The collective work includes works that are licensed to Indeed Labs. ©2017 Indeed Labs, Inc. All rights reserved.
All trademarks, service marks and trade names of Indeed Labs on the Site are trademarks or registered trademarks of Indeed Labs or their respective owners.
You agree to indemnify, defend and hold harmless Indeed Labs, its officers, directors, employees, agents, licensors and suppliers from and against all losses, liabilities, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these Terms, or any activity related to use of the Site (including negligent or wrongful conduct) by you or any other person accessing the Site using your Internet account.
Third-Party Links and Sites
This Site may link to other websites operated by third parties. We have no control over these linked sites, each of which have separate privacy and data collection practices independent of Indeed Labs. We are not responsible for and do not endorse or accept any responsibility for the availability, contents, products, services or use of any third party site, any website accessed from a third party site or any changes or updates to such sites. These linked sites are only for your convenience and therefore you access them at your own risk. You acknowledge that you bear all risks associated with access to and use of content provided on a third party site and agree that we are not responsible for any loss or damage you may incur from dealing with such a third party site. You should contact the site administrator for the applicable third party site if you have any concerns regarding such links or the content located on any such third party site.
We welcome your feedback and comments regarding our products and services. However, we cannot accept or consider creative ideas, suggestions or materials, and we ask that you not submit any creative ideas, suggestions or materials of any kind to us. We hope you will understand that it is the intent of this policy to avoid the possibility of future misunderstandings when projects developed by Indeed Labs’s or its affiliates’ professional staff might seem to others to be similar to their own creative work. Accordingly, we ask that you not send us any original creative materials of any kind, including show designs, photographs, drawings or original artwork. If you send us creative ideas, suggestions or materials of any kind despite our request not to do so (an “unsolicited submission”), you acknowledge and agree that we may treat the unsolicited submission to be non-confidential and non-proprietary in each instance and in all respects.
From time to time, we may solicit creative ideas, suggestions or materials from users of our Site or blog. If you at anytime send, provide us with or post creative ideas, suggestions or any other materials in response to our request (each, a “requested submission” and together with unsolicited submissions, “submissions”), you acknowledge and agree that we may treat the requested submission as non-confidential and non-proprietary in each instance and in all respects.
You agree that we have no obligation of confidence to you with respect to any submission and we shall not be liable to you in any way for any use or disclosure of any submission. We may use any submission without restriction for any purpose whatsoever, including, without limitation, reproduction, disclosure, transmission, publication, broadcast or posting, and you hereby irrevocably waive, release and give up any claim that any use of such submission violates any of your rights including, without limitation, copyrights, trademarks, moral rights, privacy rights, proprietary or other property rights, publicity rights or right to credit for the material or ideas.
You hereby irrevocably grant to us the right, but not the obligation, to reproduce, modify, adapt, publish, broadcast, license, perform, post, sell, translate, incorporate, create derivative works from, distribute and otherwise use the submission in any and all media, now known or hereafter devised, throughout the universe, in perpetuity, without according you any compensation or credit. By submitting a submission to us, you represent that such submission is original to you and does not conflict with, violate or infringe upon the rights of any third parties including, without limitation, any intellectual property rights and rights of publicity and/or privacy. All submissions made by you shall be the sole property of Indeed Labs and will not be acknowledged or returned. You agree and understand that we are not obligated to use any submission you make and you have no right to compel such use.
You hereby acknowledge and agree that your relationship with us is not a confidential, fiduciary or other special relationship, and that your decision to make a submission does not place us in a position that is any different from the position held by members of the general public with regard to your submission. You understand and acknowledge that we have broad access to ideas, products designs and other materials related to our business, and that new ideas, products, designs and other materials are constantly submitted to us or being developed by our own employees. Many submissions that we receive or ideas, products, designs and materials that are independently developed by us may be competitive with, similar or identical to your submission. You acknowledge and agree that you will not be entitled to any compensation as a result of our use of any such similar or identical submission or independently developed ideas, products, designs or materials.
You acknowledge that, with respect to any claim you may have relating to or arising out of our actual or alleged exploitation or use of any submission you make, the damage, if any, caused thereby will not be irreparable or otherwise sufficient to entitle you to injunctive or other equitable relief or to in any way enjoin the production, distribution, exhibition or other exploitation of any production based on or allegedly based on your submission, and your rights and remedies in any such event shall be strictly limited to the right to recover damages, if any, in an action at law.
Notice Regarding Medical Advice
THIS SITE DOES NOT PROVIDE MEDICAL OR OTHER LICENSED PROFESSIONAL ADVICE. NOTHING STATED OR POSTED ON THIS SITE OR AVAILABLE THROUGH ANY SERVICES ARE INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICINE. THE SITE MATERIALS, SUCH AS TEXT, GRAPHICS, IMAGES, AND INFORMATION OBTAINED FROM THIS SITE ARE FOR INFORMATIONAL PURPOSES ONLY. THE SITE IS NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF INFORMATION YOU HAVE OBTAINED THROUGH THIS SITE. IF YOU THINK YOU MAY HAVE A MEDICAL EMERGENCY, CALL YOUR DOCTOR OR 911 IMMEDIATELY.
Your use of the Site shall be governed in all respects by the laws of the Province of Ontario, Canada, without regard to choice of law principles.
Indeed Labs is committed to resolving all disputes in a fair, effective and cost-efficient manner. We seek to resolve any customer concerns via firstname.lastname@example.org. However, if you are dissatisfied with our client service’s resolution of your matter, these Terms provide that disputes will be resolved in binding arbitration.
YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS PLAINTIFFS OR CLASS MEMBERS IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING OR IN THE CAPACITY OF A PRIVATE ATTORNEY GENERAL.
Further, unless both you and we agree otherwise, the arbitrator may not consolidate more than one person’s claims or otherwise preside over any form of a representative or class proceeding. If this specific proviso is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.
All aspects of the arbitration proceeding, and any ruling, decision or award by the arbitrator, will be strictly confidential, other than as part of an appeal to a court of competent jurisdiction.
These Terms are applicable to you upon your accessing this Site. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification, Arbitration and Miscellaneous, shall survive any termination of these Terms.